Professional Technical Support
In the event of requiring technical support, TechStudio will be able to provide professional and expert technical support specializing in troubleshooting and fixing a wide variety of personal and enterprise computer & network connectivity issues as well as hardware and software issues.
How we provide technical support
Our technical support can take the form of an on-site visit, support via telephone, email and remote desktop support. One of the ways to request Technical Support is to make use of our Online Booking System to confirm technician availability, or to make use of the ICT Incident Support Request form on this page.
We will come to you in the event of when assistance are needed on-site for minor to major hardware and software support. We are available within an hour (depending on support volumes and availability) to come to your premises to provide professional on-site support. And the best of all, unlike most IT support companies, we will NOT charge you a call-out fee when you are based in Witbank (eMalahleni)!
By making use of class-leading remote desktop software, we can assist you with minor software issues from anywhere and at any time without the need for a technician to be at your premises. Remote support requires a stable internet connection and also an account at TechStudio. To download the Remote Support software for Windows, CLICK HERE.
How long does it take for us to assist you?
We attend to each request immediately depending on availability of our technical support team. We try our best to provide technical support and close minor hardware and software incidents within a 2-hour time-frame to minimize your downtime. Priority maintenance & support plans are available at TechStudio to receive instant support when required.
Your IT support partner for life
TechStudio is a company which will continue to provide professional, enterprise-level ICT support to consumers and businesses for life as we have been in the ICT industry for more than 14-years. You can always rely on us to provide professional and friendly support to get your IT systems for your home or business up and running in no time.